Refund & Returns

Effective Date: July 22, 2026

At Ezechax Club, we offer both digital products and physical products. Because these products are delivered differently, different refund and return policies apply to each category.

Please read this policy carefully before making a purchase.

Digital Products

Our digital products include, but are not limited to:

eBooks
AI prompts
Templates
Online courses
Software and digital tools
Memberships
Downloadable resources
Digital licenses

Because digital products are delivered instantly, all digital product sales are generally final.

Once a digital product has been downloaded, accessed, or delivered to your account, it is not eligible for return or refund, except in the following circumstances:

You were charged multiple times for the same purchase.
We delivered the wrong product.
The product cannot be accessed due to a technical issue that we are unable to resolve within a reasonable time.
The purchase resulted from unauthorized or fraudulent use of your payment method, subject to verification.

Refunds are not available for:

Change of mind.
Purchasing the wrong product.
Failure to read the product description.
Incompatibility with your device or software when requirements were clearly stated.
Failure to use or download the purchased product.

Memberships

Membership subscriptions provide immediate access to exclusive resources, downloads, courses, and community features.

You may cancel your subscription at any time to stop future renewals. However, fees already paid for the current billing period are generally non-refundable once access has been granted.

Physical Products

Physical products purchased from Ezechax Club may be returned within 30 days of delivery if they meet the following conditions:

The item is unused.
The item is in its original condition.
The item is returned with its original packaging.
Proof of purchase is provided.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Physical Products

The following physical products cannot be returned unless they arrive damaged or defective:

Gift cards
Clearance or sale items
Personalized or custom-made products
Download cards or activation codes
Hygiene or personal care products once opened
Products damaged through misuse or improper handling

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

If approved, we will repair, replace, or refund the item at no additional cost.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed using your original payment method. Processing times vary depending on your payment provider and financial institution.

Shipping Returns

Customers are responsible for return shipping costs unless:

We shipped the wrong product.
The product arrived damaged.
The product is defective.

For approved warranty or error-related returns, Ezechax Club will cover the return shipping costs where applicable.

We recommend using a trackable shipping service for valuable items, as we cannot guarantee receipt of returned packages.

Sale Items

Discounted, promotional, clearance, and sale items are generally not eligible for refunds, unless required by applicable law or the item is defective.